1. Payment roles
RentalManagerHub provides payment initiation, evidence submission, status tracking, reconciliation, and receipt tools. PayMongo and the selected wallet or payment provider process supported online transactions. A landlord or property company remains responsible for the underlying rent, deposit, utility, maintenance, or other tenant charge.
Do not send money based only on a message or screenshot. Confirm the property, landlord, payment destination, amount, and purpose before paying.
2. Rent and utility payments
- A submitted payment may remain pending until the landlord or authorized staff verifies it.
- A screenshot or reference number is evidence for review, not automatic proof of final settlement.
- Tenants must enter accurate amount, channel, reference, date, and bill allocation information.
- Landlords must review duplicates, partial payments, charge allocation, and meter calculations before approval.
- Questions about a rental charge, deposit, utility rate, late fee, or lease refund must first be handled by the relevant landlord and tenant under their agreement and applicable law.
3. Landlord subscriptions
Before checkout, the service displays the plan, billing cycle, amount, payment method, and whether renewal is automatic. Access begins only after confirmed payment unless a trial or free plan applies.
Automatic renewal can be cancelled through the available billing controls. Cancellation stops future renewals and normally leaves paid access active until the current period ends. A failed or expired authorization may pause renewal or require a new checkout.
Purchases offered through Google Play are processed and governed by Google Play Billing and its applicable refund process. Other approved distribution channels may use PayMongo, GCash, Maya, or another displayed provider.
4. Fees, failed payments, and duplicates
Bank, wallet, network, currency, or provider fees may be controlled by the relevant provider and will be shown where available. Failed, abandoned, or expired checkouts do not create paid access. Temporary authorization entries may take time to disappear according to the provider.
Report a suspected duplicate charge promptly with the date, amount, channel, and transaction reference. Never send a wallet PIN, password, one-time code, or full card number to support.
5. Refund requests
Subscription refund requests are reviewed for duplicate charges, technical failure, incorrect amount, unauthorized payment, non-delivery of paid access, and rights required by law or the payment provider. Approval is not automatic and may require account and transaction verification.
Rent, deposits, utilities, repairs, and landlord-issued charges are not retained as RentalManagerHub revenue. Refund responsibility normally belongs to the landlord or payee, subject to the lease, payment-provider rules, and applicable law.
Contact dev@devorbitstudio.com with the account username, transaction reference, date, amount, and reason. Do not include authentication secrets.
6. Records and disputes
Payment statuses may be updated after provider confirmation, landlord review, reversal, or dispute resolution. We may preserve relevant records while a chargeback, legal hold, fraud review, or accounting obligation is active.